Contact us
Real people, Monday to Friday.
Hours
Monday – Friday
9:00 AM – 6:00 PM GMT
Closed weekends and UK bank holidays.
Send us a message
Fill this in and it lands in our inbox. We reply within 24–48 hours during business hours.
Response times
You can email us at any time. We answer during business hours and reply to every message within 24–48 hours. Messages that arrive over a weekend or a holiday are answered on the next business day.
If your question is about an existing order, include your order number — it starts with PP- and is in your confirmation email. It gets you a straight answer instead of a request for more information.
Returns
Email us before shipping anything back. We will send you an RMA number and the return instructions. Full details are on the Refund & Returns page.
Our addresses
We have two addresses and they do different jobs. Please use the right one.
Registered office — correspondence and legal notices
MAKTS LTD
4 Raven Road, Unit 1C3-847
London, England, E18 1HB
United Kingdom
Warehouse — returns and shipments
PurePaws Returns — RMA #
4 Raven Road, Unit 1C3-847
London, England, E18 1HB
United Kingdom
Do not send returns to the England address. It is our registered office, not a warehouse, and packages sent there cannot be processed.